Dental providers with questions concerning the KanCare dental program, including claims, enrollment, payment, etc., should consider taking part in one of the weekly Rapid Response Calls each Thursday from 9:00 – 10:30 AM. All three Managed Care Organization plan managers are on the call as well as staff from KDHE. Providers can ask specific questions and will receive immediate followup of their questions.
NEW! For at least two weeks starting April 2, the KanCare stakeholder call will be held three times per week to assist callers. Calls will be held from 9-10 a.m. on Tuesdays, Thursdays, and Fridays.
During this call, we welcome consumers, providers and other stakeholders to join the phone line and ask questions about their individual needs as it pertains to the transition to KanCare.
The KanCare program began conducting the then-daily operator-assisted stakeholder call on Dec. 26, 2012. Issues discussed on each call have been tracked in the State’s KanCare Implementation Issues Log, in which you can find a list of the issues being worked by the State in support of consumers and providers.
Click here to see the State’s KanCare implementation Issues Log
Call in at 9:00 a.m. at 877-247-8650 and use ID Code #79687456.
Missed the call? If you want to listen to the recording, the number to call is 855-859-2056 at 8:45 CST. You’ll be asked for the conference ID#. They will ask you for your name and then you can listen.